IT Support Specialist (Bengaluru)

IT Support Specialist (Bengaluru)

19 Oct
|
Talentfleet Solutions
|
Bengaluru

19 Oct

Talentfleet Solutions

Bengaluru

• Serve as the first point of contact for support requests via the Service Portal and phone.

• Clarify, screen, and resolve user-reported issues.

• Maintain and update support documentation and knowledge base articles.

• Provide 2nd level support for a wide range of business-critical applications.

• Liaise with internal product teams and external vendors to coordinate issue resolution.

Requirements
• Experience with ITSM tools and support processes.

• Excellent communication skills in English—both spoken and written.

• A knack for explaining technical issues in a transparent, user-friendly way.

• Awareness of cybersecurity principles and best practices.

• The ability to stay calm under pressure and prioritize tasks effectively.

• A self-driven and accountable approach to work.

• Flexibility to adapt in a dynamic, fast-paced workplace.

📌 IT Support Specialist (Bengaluru)
🏢 Talentfleet Solutions
📍 Bengaluru

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