Job Purpose
To ensure the smooth functioning of all hotel IT systems, hardware, software, networks, and communication systems. The IT Executive will provide day-to-day technical support to hotel colleagues, maintain system security, troubleshoot technical issues, and ensure compliance with IHG IT standards and procedures to support productive hotel operations and a seamless guest experience.
Key Responsibilities
1. IT Operations and Technical Support
• Maintain and troubleshoot computers, laptops, printers, servers, network devices, Wi-Fi, and other IT equipment.
• Provide timely technical support to hotel colleagues and resolve hardware and software issues.
• Ensure the smooth functioning of hotel systems, including Property Management Systems (PMS), Point of Sale (POS), email, and other business applications.
• Monitor system performance and escalate unresolved technical issues to the IT Manager or relevant service provider.
2. Network and Infrastructure Management
• Monitor hotel LAN/WAN, Wi-Fi connectivity, switches, routers, firewalls, and cabling.
• Ensure the availability and proper functioning of IT infrastructure across hotel departments.
• Maintain updated records of network devices, IT assets, and system configurations.
3. Information Security and Compliance
• Follow IHG IT security policies, data protection guidelines, and access control procedures.
• Maintain antivirus and endpoint security updates and support regular system patching.
• Ensure secure access to IT rooms and equipment.
• Support PCI DSS compliance, information security audits, and closure of audit observations.
• Maintain confidentiality of guest, colleague, and business information.
4. Backup and Business Continuity
• Perform and monitor regular data backups as per established procedures.
• Assist in testing backup restoration and disaster recovery arrangements.
• Report system failures, security incidents, and potential data loss risks immediately.
5. IT Asset and Vendor Management
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📌 Portfolio IT Executive (Gurugram)
🏢 IHG
📍 Gurugram