Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Key responsibilities
Customer Satisfaction
• Manage voice of the customer program
• Implement and analyse Transactional and Annual Surveys to draw insights and develop plans for process improvement and enhance overall Customer Experience
• Design & promote seamless customer journeys
• Facilitate resolution of escalated customer support requests or complaints and collaborate with teams to ensure memorable and positive customer outcomes regardless of their issues.
Market Research
• Collect and analyze data on consumers, and the marketplace via surveys, internal data analysis and market research. Provide insights and recommendations for strategic initiatives.
• Identify and analyse companies and agencies for strategic partnerships. Liaise with them for day-to-day deliverables and overall management.
ESG and Sustainability Ratings
• Participate in the development of the company’s ESG strategy and implementation.
• Collaborate with key internal teams for ESG reporting including data collection, material metrics, and consolidating information requests.
• Coordinate submissions and improvement plans for ESG and sustainability assessments including, EcoVadis, ISO 14001, etc.
• Work with cross-functional teams to identify opportunities for improving ESG scores and certification outcomes.
• Monitor ESG performance metrics, develop action plans, and prepare management reports for leadership review.
Strategy & Business Excellence
• Support deployment and monitoring of organization's Management by Objectives (MBO) framework, ensuring alignment between corporate, departmental, and individual goals.
• Coordinate periodic objective-setting, KPI reviews, and performance tracking to drive strategic execution and accountability.
• Develop and maintain business performance dashboards and scorecards to support leadership