Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Your role
The role requires a robust combination of Salesforce functional analysis and hands-on functional testing experience. The Functional Analyst will work as the bridge between business stakeholders, Product Owners, Salesforce development teams and QA teams, translating business requirements into functional specifications and testable user stories while ensuring that delivered solutions meet defined business requirements and quality expectations.
The ideal candidate should have strong functional knowledge of Salesforce,



experience across the software development and testing lifecycle, and the ability to independently perform requirement analysis, test planning, functional/system testing, defect analysis, UAT support and release validation.
This builds directly on the current role's responsibilities around requirements, Salesforce functional analysis, SIT/UAT and defect management.

What you will do
• Gather, analyze, document, and validate business, functional, and system requirements with stakeholders and Product Owners.
• Conduct requirement workshops and translate business needs into functional specifications, user stories, and testable acceptance criteria.
• Analyze end-to-end business processes and Salesforce workflows, identifying gaps, dependencies, risks, and change impacts.
• Prepare process flows, functional documentation, data mappings, business rules, and requirement traceability throughout the delivery lifecycle.
• Pe

📌 Salesforce Functional Analyst – Functional Analysis (Bengaluru)
🏢 Kyndryl
📍 Bengaluru