This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in India.

Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities. As Head of Customer Experience, you will lead the strategy for customer satisfaction, retention, loyalty, memberships, and repeat revenue across multiple locations. You will manage and develop a customer-facing team while building scalable processes that turn first-time visitors into loyal, long-term customers. Combining customer-centric leadership with commercial thinking and data-driven decision-making, you will identify opportunities to improve the customer journey and drive sustainable growth. Working cross-functionally with Marketing and Operations, you will develop personalized engagement strategies, strengthen membership performance, and optimize service delivery. This remote opportunity offers adaptable working arrangements, professional growth,



and the chance to help shape the customer experience of an ambitious, expanding wellness brand.

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Accountabilities

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Customer experience and team leadership: Lead, coach, and develop a high-performing Customer Experience team, setting explicit expectations and fostering a culture of accountability, empathy, and continuous improvement.

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Customer service excellence: Own service performance metrics, including response times, resolution rates, customer satisfaction, and service recovery. Establish consistent service standards and training programs across locations.

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Scalable systems and processes: Develop efficient workflows, standard operating procedures, and a centralized knowledge base to support consistent customer service as the business expands.

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Customer support channels: Improve accessibility and responsiveness across communication channels, including email, phone, live chat, and t

📌 Head of Customer Experience (India)
🏢 Jobgether
📍 India