Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us.
About the role:
Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Candidate would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes. Resolves problems by applying established policies, procedures, and tactics,



takes the lead and holds people accountable where required, and can drive discussion for building solutions.
Technical Skills:
• Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.
• Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

Communication Skills:
• Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
• Ability to articulate complex information in a simple and understandable manner.
• Respond to customer inquiries regarding billing issues, payment status, and account discrepancies via email, phone, and chat.

Problem-Solving Abilities:
• Strong critical thinking and problem-solving skills to handle unexpected issues and find effective solutions.
• Ability to analyze data and make informed decisions to improve the overall proc

📌 Customer Service Admin (Manesar)
🏢 Agilent Technologies
📍 Manesar