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Rank / Job title

Senior / Service Management Operations

Reports to

GDS SMO Global Leader

The prospect

We are currently seeking an experienced and dynamic Senior to support the delivery and governance of our multi-country payroll operate engagements. The role will support the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients will additional product offerings.

The role will reside within our Service Management Office (SMO).



SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.

Responsibilities

• Act as the SMO for multi-country clients and implementations.

• Support the engagement team with the global MCPO delivery of multiple clients and all client escalations.

• During the implementation phase, support the implementation and engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.

• Support the smooth takeover of implemented projects into an operational delivery and manage the account governance on an ongoing basis in line with the client expectations and the Global Payroll Operate procedures.

• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.

• Contribut

📌 PAS-Tax Payroll-Senior (India)
🏢 EY
📍 India