Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Work Dynamics (Integrated Facilities Management)
Position Overview
The Assistant Manager – Workplace Experience & Workspace Delivery serves as a strategic operational leader, overseeing and elevating workplace services and day-to-day housekeeping operations to achieve exceptional occupant and guest experiences. This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives.
Working within Work Dynamics (Integrated Facilities Management), the position maintains a large, modern and upscale office, enforces quality assurance for cleanliness, and ensures alignment with the Workspace Experience team to create Employee Delight with agility of mind. The role requires a service-minded professional who can balance operational efficiency with the human-centered approach needed to create workplace environments that truly delight users.
Key Responsibilities
Team Leadership & Development
· Lead, mentor, and develop Workplace Experience Enablers and housekeeping staff, providing coaching, performance feedback, and professional growth opportunities
· Establish explicit performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria
· Foster a culture of service excellence, attention to detail, and continuous learning within the workpla