Sr. Consultant - Data and Analytics Advisory
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
As an Assistant Manager in Operations for Digital Operations (Digital Marketing/Customer Service), you will play a pivotal role in ensuring the seamless delivery of services to our clients.
You will be driving process improvements, operational efficiencies and managing people metrics across multiple accounts spread across different geographies.
Responsibilities
Process Improvement & Optimization
Identify process gaps, defect trends, and operational inefficiencies.
Lead end-to-end process streamlining initiatives to improve accuracy, TAT, and SLAs.
Partner with Operations to redesign workflows and eliminate recurring quality issues.