Responsible for leading fraud and Disputes operations, ensuring effective fraud detection, Disputes investigation, and risk mitigation while driving team performance, process improvements, and compliance with regulatory and business requirements.
Responsibilities
• Manage day-to-day fraud and dispute operations and oversee fraud monitoring activities.
• Lead investigations of high-risk fraud cases Dispute Investigations and ensure timely resolution.
• Identify fraud trends, risks, and control gaps, and implement preventive measures.
• Drive team performance, productivity, quality, and SLA adherence.
• Collaborate with stakeholders to enhance fraud controls and operational effectiveness.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
Qualifications
Bachelor Degree in relevant field with 6 - 9 years of relevant experience
📌 Lead Assistant Manager (Kochi)
🏢 EXL
📍 Kochi
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