This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Support I based in India.

Join a customer-focused technical support team dedicated to helping educational institutions resolve technical challenges and maintain reliable digital learning environments. In this remote role, you will provide Tier 1 technical assistance to customers using a leading learning management system (LMS), troubleshooting issues through phone and email. You will investigate reported problems, identify potential solutions, document findings, and escalate complex cases when necessary. Working closely with customers and internal product teams, you will contribute to continuous product improvement and an excellent customer experience. This position offers the prospect to strengthen your technical troubleshooting skills while gaining exposure to SaaS platforms, web technologies, databases, and enterprise support processes. The ideal candidate is a proactive problem-solver who thrives in a collaborative,



distributed environment and is comfortable supporting critical issues outside standard working hours when required.

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Accountabilities:

• Provide Tier 1 technical support to customers through phone and email, delivering professional, responsive, and customer-focused assistance.

• Investigate, troubleshoot, and document reported technical issues, reproducing problems and gathering the necessary information to identify root causes.

• Resolve technical and application-related issues independently whenever possible, escalating more complex cases to Tier 2 support when appropriate.

• Draft, review, and publish documentation covering product bugs, fixes, troubleshooting procedures, and known solutions in the Knowledge Base.

• Represent the Customer Support team in meetings and reviews with internal product teams and external customers, communicating technical findings and customer feedback effectively.

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📌 Technical Support l (India)
🏢 Jobgether
📍 India