We are seeking an Accounts Receivable Executive or Senior Executive to support the accurate and timely collection of customer payments and administration of receivables. Working with customers and internal finance and commercial teams, you will manage billing and collections, resolve account queries, maintain reliable records and contribute to effective cash flow and credit control.
Accounts receivable and collections – Key responsibilities
• Prepare and issue accurate customer invoices, credit notes and statements in line with agreed terms and billing schedules.
• Monitor customer accounts and aged debt reports, following up on overdue balances promptly and professionally.
• Contact customers by email and telephone to request payment, agree payment dates and resolve outstanding balances.
• Allocate incoming payments accurately to customer accounts and investigate unidentified or misallocated receipts.
• Respond to customer queries about invoices, payments, credit notes and account balances, working with internal teams to resolve issues.
• Investigate billing disputes and short payments, identify root causes and coordinate timely resolution.
• Reconcile customer accounts and ledger balances, ensuring discrepancies are identified and corrected.
• Maintain accurate customer account details, payment records, supporting documentation and collection notes in finance systems.
• Support credit control processes, including monitoring credit limits, payment terms and accounts requiring escalation.
• Escalate overdue, high-risk or disputed accounts in accordance with company procedures and recommend appropriate follow-up action.
• Assist with month-end activities, including receivables reconciliations, accruals, reporting and balance sheet schedules.
• Prepare regular reports on aged debt, collection activity, overdue accounts and cash receipts.
• Work collaboratively with sales, customer service, billing and finance colleagues to resolve account issues and improv