Who we are looking for:

The Associate 2, Global Payments India is responsible for the processing, investigation, and repair of domestic and international payment transactions. The role ensures transactions are completed accurately, timely, and in accordance with regulatory requirements, operational procedures, and established controls.

What you will be responsible for:

As a Payment Processing & Trade Repair Associate 2, you will

• Process domestic and international payment transactions across multiple payment channels and markets.
• Investigate and resolve payment exceptions, trade repairs, unmatched items, and processing breaks.
• Monitor transaction queues and ensure service levels and processing deadlines are met.
• Escalate complex issues requiring management review or approval.
• Maintain accurate records and supporting documentation.

Risk, Compliance & Operational Support:

• Adhere to regulatory requirements, internal controls, and operating procedures.
• Identify processing issues, operational risks, and control gaps and escalate as appropriate.
• Support audit,



compliance, and control-related activities.
• Participate in operational testing and business continuity exercises when required.

Learning & Development:

• Develop and maintain knowledge of payment products, systems, procedures, and regulatory requirements.
• Participate in training and cross-functional learning opportunities.
• Support team initiatives focused on operational excellence and continuous improvement.

What we value:

• Strong attention to detail and organizational skills.
• Ability to work in a rapid-paced, deadline-driven environment.
• Strong problem-solving and communication abilities.
• Strong critical thinking, problem solving, and decision-making skills.
• Take ownership and accountability for daily self-review.
• Timely completion of assigned client deliverables.

Education & Preferred Qualifications:

• Experience in banking operations, payments, transaction processing, or

📌 Global Payments India, Associate 2 (Pune)
🏢 State Street
📍 Pune