Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Supply Chain Management (SCM) Applications
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications that support business functions. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Ensure documentation of incidents and resolutions to support knowledge sharing and continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Supply Chain Management (SCM) Applications.
- Strong analytical skills to diagnose and troubleshoot complex software issues within SCM environments.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively with cross-functional teams to resolve technical challenges.
- Excellent communication skills to clearly convey technical information to

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram