Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, team-oriented, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment,



and Make Your Mark on every project, in your studio, your community — and the world at large.

Your Role

• Contribute being part of CRM transformation team undertaking Sales and Service Transformation engagements as an individual contributor/ lead a team to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting projects.

• Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods. Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward.

• Requirement gathering, document analysis, storyboards, business process definition and description, process modelling, use cases, user stories definition, business analysis, product evaluation and share point of view.

• Stay updated with industry trends, emerging technologies, and best practices related to C

📌 CRM Consultant (Gurugram)
🏢 Capgemini
📍 Gurugram