In this Role, Your Responsibilities Will Be:
• Hands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.
• Regular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.
• Installation and configuration of new server-grade hardware in the data center.
• Hands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.
• Knowledge of ring network topology and redundancy mechanisms will be an added advantage.
• Diagnosis and resolution of hardware, software, and networking issues.
• Perform daily monitoring of data center hardware and infrastructure to ensure operational availability.
• Provide technical support for server hardware, virtualization platforms, and associated infrastructure.
• Maintain hardware inventory and track infrastructure assets.
• Provide in office and remote technical support to clients and in-house engineers.
• Assist in diagnosing and resolving hardware, software, and networking issues.
• Respond to client support requests and provide effective, customer-focused technical solutions.
• Coordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.
• Maintain effective client relationships and ensure timely resolution of technical issues.
• Provide technical guidance and training to in-house engineers.
• Deliver solutions aligned with client requirements and operational needs.
• Maintain accurate records of support activities, service requests, and work performed.
• Prepare job reports and technical documentation.
• Track and manage service activities, hardware inventory, and vendor support cases.
• Undertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.
• Provide on-site technical assistance at client locations as required.
Who You Are
• Have at least 2 years of hands-on experience
📌 Ovation Support Engineer (Noida)
🏢 Emerson
📍 Noida