As a Quality Executive, you will be responsible for implementing and maintaining quality standards and procedures within the Collections | FOS department. Your role will involve collaborating with various teams to identify areas of improvement, develop strategies, and ensure consistent and high-quality performance. You will play a crucial part in driving process excellence and enhancing the overall customer experience.
Responsibilities
• Develop and implement quality assurance processes and procedures for the Collections | FOS department.
• Conduct regular audits and assessments to identify areas of improvement and ensure compliance with quality standards.
• Collaborate with team leads and managers to establish key performance indicators (KPIs) and performance metrics.
• Analyze data and provide insights to drive process improvements and enhance efficiency.
• Train and mentor team members on quality standards and best practices, fostering a culture of continuous improvement.
• Identify and address any quality issues or deviations, implementing corrective actions as needed.
• Work closely with the IT team to ensure the effective utilization of quality management systems and tools.
• Maintain accurate records and documentation of quality-related activities and outcomes.
• Stay updated with industry trends and best practices in quality management and process improvement.
• Contribute to the development and implementation of strategic initiatives to enhance overall quality and customer satisfaction.
Qualifications
• Bachelor's degree in Quality Management, Business Administration, or a related field.
• Minimum 3 years of experience in a quality assurance or process improvement role, preferably in a collections or financial services setting.
• Strong knowledge of quality management principles and methodologies, including Six Sigma or Lean methodologies.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effecti