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Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team for Fixed Term Contract.
Principal Responsibilities
• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.

• Manage customer communication effectively to have timely resolution

• Excel in distribution services & investor services with special focus on corporate customers

• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner

• Explore and process efficiency suggestions and contribute to achieving customer delight

• Comply with applicable regulatory requirements on qualifications required for the job profile





• Contribute to the knowledge management initiative of the customer service team.

• Contribution to recruitments / contingency / leave planning

• Ensure compliance with the process manual and FIM

• Excel in the monthly reporting process

Qualifications
• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

The location for this role is Delhi, India.
Note:
As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervis

📌 Client Support (New Delhi)
🏢 HSBC
📍 New Delhi