Amazon currently seeks a creative, dynamic, and experienced Program and Process Improvement Individual to join our EU FBA Support Operations team and drive organization's transformation through Seller Experience, Escalations and automation initiatives. This role will drive strategic change management, oversee organization process and spearhead programs and drive close execution coordination while ensuring seamless integration of AI solutions. A successful candidate must be able to work independently, thrive in ambiguous environments, effectively influence internal/external partners at all levels of the organization. This role will particularly suit someone with a robust innovative mindset, relationship building skills, operational excellence, superior project management capabilities, and strong stakeholder management experience.
Some of the qualities that we are looking for:



you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

Key job responsibilities
Develop and manage data driven analysis by coordinating with wider organization and set goals, track progress and report in weekly, monthly and quarterly business reviews.
• Drive complex strategic projects that deliver significant improvements in Seller Experience, productivity, and lowest cost-to-serve for Selling Partners and Amazon
• Collaborate with program stakeholders to clarify requirements and objectives. Write business requirements documents and ensure clear communication and coordination of requirements to the business and development team

📌 Program Ops Manager, EU FBA (Hyderabad)
🏢 Amazon
📍 Hyderabad