American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles.
This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines.
As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a skilled working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action. As a member of this team, you must possess resilience,



accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for MIT . All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions.

Responsibilities
• Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources
• Possess intuitive and deductive reasoning skills
• Comfortable making decisions and recommendations in unclear circumstan

📌 Customer Care ProfessionalII (Gurugram)
🏢 American Express
📍 Gurugram