Meet the Team
In Cisco Enterprise AI Platforms & Infrastructure (EAIPI), our vision is to architect, build, and scale world-class agentic AI platforms, foundation infrastructure, and developer ecosystems that power Cisco's next generation of intelligent products and services. We are the engineering organization behind Cisco's flagship AI initiatives, including MyAgent (Cisco's super agent) and the Circuit Enterprise AI platform.
Our high-velocity team operates at the intersection of frontier generative AI, distributed systems, GPU infrastructure, and contemporary software engineering. We build with a steadfast focus on engineering craftsmanship, high talent density, principled quality, and developer enablement—empowering thousands of engineers across Cisco to create, validate, and scale multimodal agentic experiences.

Your Impact
As the Director of AI Support & Automation, you will build and lead our Bangalore-based engineering pod as an elite 'player-coach' calibrated two levels below the VP. Combining direct architectural leadership with deep,



hands-on systems development across MyAgent and Circuit, you will set the benchmark for AI platform reliability and quality.
You will enable the engineering organization to improve and optimize engineering processes and infrastructure, directing software systems development, application engineering, and software quality assurance for cloud-based and agentic AI platforms. Your directive spans across 5 core pillars:
· Pillar 1: Tier 3 Engineering & Escalated Platform Support: Act as the ultimate engineering escalation authority for MyAgent and Circuit. Lead hands-on debugging, root-cause forensic analysis, and kernel/runtime patch development for complex production failures, memory leaks, context bleed, and tool execution anomalies. Bridge the gap between SRE/L2 operational support and core platform architecture with zero-regression hotfix.
· Pillar 2: Premier AI Agent Test Harness & Evaluation: Architect and build an end-to-end, a

📌 Director, Software Engineering | Enterprise AI Platforms, Infrastructure (Bengaluru)
🏢 Cisco
📍 Bengaluru