About Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:
Gartner is seeking a full time SugarCRM Developer to join our Sales Service and Corporate Engineering team. In this role, you will design and develop customized solutions within SugarCRM, taking responsibility for SugarCRM development, API customization, and debugging to introduce new features and maintain the existing codebase.
What you will do:
• Analyze requirements and propose one or more solutions using SugarCRM best practices.
• Execute hands-on solution design, proof-of-concepts, development, and testing to support implementation activities.
• Design, develop, and customize SugarCRM solutions in line with business needs.




• Manage critical customer cases and ensure thorough case documentation.
• Collaborate with a cross-functional SCRUM team to maintain and enhance the SugarCRM application.
• Research and identify opportunities to apply SugarCRM best practices and guidelines to improve system scalability, productivity, and monitoring.
• Participate in code reviews, peer inspections, and technical design/specification discussions.
• Handle incidents and resolutions with a focus on root cause analysis.

What you will need:
Professionals with 2–4 years of hands-on experience in SugarCRM development, API customization, and debugging. The ideal candidate will have a solid background in SugarCRM, PHP, MySQL, Docker Desktop, and caching technologies such as ElastiCache and Redis. Strong analytical and problem-solving skills, ownership, and accountability are essential.

Must have:
• 2–4 years of hands-on experience in SugarCRM development, API customizati

📌 Software Engineer (Gurugram)
🏢 Gartner
📍 Gurugram