Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the prospect to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate.
You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
What You Will Do
• Lead and oversee daily operations for Mainframe Batch Processing, Console Operations, Mainframe Technical Support, and iSeries environments.
• Monitor and control complex computer systems, networks, and applications to ensure uninterrupted service delivery.
• Perform batch operations according to service level agreements (SLAs) and operational procedures.
• Analyze and troubleshoot first-level incidents, resolving issues or escalating them to the appropriate teams.
• Provide technical guidance and operational support to teams across Mainframe, Technical Support, iSeries, and MRO environments.
• Manage daily, weekly, and shift-based schedules to ensure adequate operational coverage.
• Coordinate staffing and workload dist