At MSX, we partner with the world’s leading automotive and mobility brands to reimagine their operations. We make businesses smarter, more sustainable, and future-ready by combining global talent with cutting-edge technology and AI-powered innovation.
Our Purpose & Vision
Our reason for being is to empower Movers and Makers to thrive in an ever-changing world. We strive to be our clients' first choice, recognized for operational excellence and a relentless commitment to driving change across the mobility industry.
What We Do & How We Do It
We harness our expertise in mobility and the creativity of our global teams to craft tailored solutions. We help brands:
Earn lasting customer loyalty and reinvent the retail experience. Optimize sales performance, parts management, and repair compliance. Transform data into meaningful insights and streamlined field operations. Leverage advanced technology platforms and immersive learning to unlock human potential.
MSX by the Numbers
5,000+ Team Members worldwide.30 Global Locations with 5 International Hubs.25+ Years of automotive industry leadership.
Job Description
Job Purpose:
• Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for recent product launches.
• Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement process for Fix it right by initiate training program at dealers
• Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)
Principal Accountabilities:
• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same
• I
📌 Technical Helpdesk (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.