A key objective of the position is to support the team in reducing the operational ticket backlog while maintaining service quality, security, and accurate documentation. The role performs initial analysis and troubleshooting, resolves standard and recurring requests based on documented procedures, and escalates complex issues to experienced engineers, the Network Security Architect, vendors, or service providers when required.

The position also supports platform monitoring, maintenance, lifecycle activities, audits, control reviews, documentation, and continuous service improvement. The Junior Network Security Engineer works under the guidance of experienced team members and gradually develops broader technical knowledge and operational responsibility across the Network Security & Trust service portfolio.
We offer:
1. Incident, Service Request and Change Processing – 35%
• Process Network Security & Trust incidents, service requests, tasks, and standard changes using the designated IT service-management tool.

• Perform initial analysis, troubleshooting, classification, prioritization,



and documentation of incoming tickets.

• Resolve standard and recurring issues by following approved procedures, knowledge articles, technical standards, and operational runbooks.

• Support the team in reducing the ticket backlog through structured processing, regular follow-up, and accurate status updates.

• Monitor assigned tickets and ensure timely processing in line with agreed priorities and service levels.

• Collect relevant technical information, logs, configurations, and error details before escalating complex cases.

• Escalate security-critical, high-impact, or technically complex issues to senior engineers, architects, vendors, or service providers.

• Support the planning, testing, documentation, and implementation of standard and low-risk changes.

• Participate in incident reviews, problem investigations, and root cause analysis under the guidance of experienced te

📌 Junior Network Security Engineer (Pune)
🏢 Kion Group
📍 Pune