• Position: Customer Support / Zonal Service
• Location: Gurgaon
• Experience: 4–5 Years
• Qualification: Graduate; B.Tech or Engineering Diploma preferred
• Industry: Automobile preferred

Key Responsibilities:
• Manage customer complaints and coordinate with dealers, regional teams, call centres, and internal departments to ensure timely resolution.
• Strengthen dealer CRM through training, reviews, and performance monitoring.
• Identify and implement actions to reduce customer complaints across the assigned zone.
• Conduct zonal reviews and monitor complaint resolution performance.
• Handle customer escalations and coordinate with relevant teams for closure.

Required Skills:
• Positive communication skills in English and Hindi.
• Proficiency in MS Excel and PowerPoint.
• Basic automobile technical knowledge.
• Strong teamwork, time management, and a positive attitude.
• Customer-centric approach with empathy and problem-solving skills.

•

📌 Customer support (Gurugram)
🏢 EduRun Group
📍 Gurugram