At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we’re seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.

What Role Will You Play

As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception. You will be equipped to handle a fast-paced setting, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. More specifically you will:

• Assist residents with enquiries related to their residency, studies, general needs,



and overall wellbeing.
• Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
• Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.
• Ensure accurate accounting of all resident related accounts for rental and sundries.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc

What we’re looking for

• Similar work experience within student accommodation or hospitality industry
• Strong customer service focus
• The ability to work autonomously
• Desire to work in a fast-paced, team-oriented environment
• Ability to manage a diverse range of

📌 Customer Service Manager (Wangoi)
🏢 UniLodge Living Group
📍 Wangoi