Purpose of the Role

To supervise floor security operations, ensuring guest and staff safety, enforcing house rules, and managing crowd control and conflict situations on the gaming/entertainment floor, while leading a team of Security Guards/Bouncers.

Key Responsibilities

• Supervise floor security personnel (Bouncers/Security Guards) across assigned areas, ensuring adequate coverage and alertness.
• Monitor the gaming floor, bar, and entertainment areas to identify and pre-empt potential disturbances, altercations, or unruly behavior.
• Physically intervene and de-escalate conflicts, altercations, or disruptive guest behavior in a calm, controlled, and skilled manner.
• Enforce house rules, dress code, age restrictions, and responsible gaming/alcohol service guidelines.
• Identify and manage intoxicated, aggressive, or banned guests, escorting them off premises as per SOP when necessary.
• Coordinate crowd control during peak hours, events, or emergencies to ensure guest and staff safety.




• Liaise closely with Surveillance and Security Control Room for real-time monitoring and incident coordination.
• Respond promptly to emergency situations, alarms, or distress calls, directing the security team accordingly.
• Maintain accurate incident reports, occurrence logs, and shift handover documentation.
• Train, guide, and evaluate Bouncers/Security Guards on conflict management, physical intervention protocols, and guest handling.
• Coordinate with local law enforcement/authorities as required, under management guidance.
• Maintain grooming, discipline, alertness, and professional conduct standards at all times.

Eligibility / Qualifications

• Minimum 12th pass/Graduate preferred.
• Prior experience in security/bouncer roles (ex-servicemen, martial arts/self-defense background, or security agency experience) strongly preferred.
• Physically fit, strong build, and capable of managing physical intervention safely and effectively.
• Age as per applicable state gami

📌 Floor Supervisor (Panaji)
🏢 Big Daddy Chain of Casinos, Golden Globe Hotels Private
📍 Panaji