Job Description: Relationship Manager Prop Trading Firm
Position: Relationship Manager Location: Onsite Employment Type: Full-time
About the company
Skillset Squad brings brand strategy, marketing, creative production, technology and business operations together.
Our approach comes from a practical observation: winning attention is only one part of building a business. A company also needs dependable processes, useful systems, clear responsibilities and the ability to deliver what its brand promises.
We work at the intersection of those needs.
Role Overview
We are looking for a customer-focused and sales-driven Relationship Manager to own the end-to-end trader experience. You will guide traders through onboarding, evaluation, funding, and payout processes, while building long-term relationships that drive retention and revenue.
This is a hybrid role requiring a blend of client success, sales, and operational support, with a robust focus on trader satisfaction and business growth.
Key Responsibilities
Client & Trader Relationship Management
• Act as the primary point of contact for trainees,
funded traders, and prospective clients.
• Onboard new traders: welcome them, verify accounts, explain evaluation rules, funding stages, and platform setup.
• Manage inbound queries via live chat, email, WhatsApp/Skype, Discord, or CRM in a professional and timely manner.
• Build trust and maintain high levels of trader engagement and loyalty.
Product & Rules Education
• Explain proprietary trading rules clearly:
• Evaluation phases (one-step/two-step challenges)
• Profit targets and minimum trading days
• Daily loss limits and maximum drawdown
• Consistency rules
• News trading restrictions
• Payout cycles and profit splits
• Assist traders with platform-related questions (MT4/MT5/cTrader or in-house platform).
• Educate traders on realistic risk expectations do not promise guaranteed returns.
Sales & Upselling
• Identify opportunities to upsell traders to larger account s