Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
The Project Intake Manager serves as the regional point of contact for all incoming project requests within the Design & Construction (D&C;) team ranging from recent construction, renovations (large/medium) and small scale projects across an organization. This role ensures efficient project initiation by evaluating requests, verifying completeness of information, routing to appropriate resource groups, and coordinating across multiple stakeholder teams.
The position combines operational coordination with analytical capabilities to optimize intake processes and provide performance insights with clear SLA targets for each project type.
Key Responsibilities
Request Management & Coordination
• Serve as primary regional point of contact for all D&C; Project Controls Program intake requests to internal clients, partner teams, and D&C; leadership, communicating performance, negotiating priorities, and ensuring alignment across business units and regions.
• Oversees end-to-end intake execution across AMER, EMEA, and APAC, ensuring reactive (1-5 days) and proactive (25–40 day) tracks stay on target while monitoring AI-triage performance and Coordinator workload balance.
• Determine scoping/feasibility requirements, appropriate resource groups and team assignments based on project characteristics, expertise requirements, and capacity.
• Facilitate smooth handoffs between intake and project execution teams,