About the Role
At Holiday Inn, an IHG Hotel, we believe in delivering True Hospitality by making every guest feel welcome, valued, and cared for. We are looking for a friendly, enthusiastic, and service-oriented Guest Service Associate who is passionate about creating memorable guest experiences.
In this role, you will be responsible for delivering exceptional service, anticipating guest needs, and ensuring a smooth and enjoyable experience throughout the guest journey while upholding the brand’s service standards.
What You'll Do
• Welcome guests warmly and provide courteous, professional, and personalized service throughout their stay.
• Assist guests with check-in, check-out, reservations and inquiries,
• Anticipate guest needs and respond promptly to requests, feedback, and concerns.
• Maintain a thorough knowledge of hotel facilities, services, room categories, and local attractions to assist guests effectively.
• Coordinate with relevant departments to ensure timely service delivery and seamless guest experiences.
• Handle guest complaints situations professionally,
escalating issues when required.
• Maintain accurate records, follow operational procedures, and ensure compliance with IHG brand standards.
• Promote hotel facilities and services to enhance guest satisfaction and support revenue opportunities.
• Maintain guest confidentiality and adhere to hotel policies, safety procedures, and hygiene standards.
• Work collaboratively with colleagues to maintain high service standards and contribute to a positive team workplace.
• Consistently demonstrate the values of True Hospitality by treating every guest and colleague with care, respect, and professionalism.
What We're Looking For
• A diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Previous experience in a hotel or customer service workplace will be an advantage; freshers with a positive attitude and a passion for hospitality are welcome to apply.
• Excellent verba
📌 Guest Service Associate (Gurugram)
🏢 IHG
📍 Gurugram