Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your Role And Responsibilities
As a Customer Success Technical Architect (CSTA), you will be a trusted technical advisor to Confluent (an IBM Company) customers after they adopt our platform.
You will help customers achieve measurable value from their Confluent investments by improving technical health, accelerating adoption, guiding best-practice decisions, and proactively managing risks across their streaming environments.
You will work as part of the broader customer account team and partner closely with Customer Success, Sales, Solutions Engineering, Qualified Services, Support, Product, and Engineering. The role combines technical depth, customer leadership, structured execution, and the ability to translate complex architecture and operational topics into clear business outcomes.
What you will do
• Own customer-facing technical execution for a portfolio of strategic customers, aligning activity to customer goals, adoption plans, and desired business outcomes.
• Build trusted-advisor relationships with technical and business stakeholders, from practitioners and architects to senior leaders.
• Provide proactive guidance on Confluent and Apache Kafka architecture, workloa
📌 Customer Success Technical Architect (Mumbai)
🏢 IBM
📍 Mumbai