About Us:

Target is one of the world’s most recognized brands and a leading U.S. retailer. Behind the experiences our guests love is a technology organization focused on innovation, reliability, and delivering seamless experiences across stores, digital channels, supply chain, and enterprise platforms.

Target Tech plays a critical role in helping Target deliver on our purpose: to help all families discover the joy of everyday life—wherever and however they shop.

As part of the Reliability and Response Management team, you will help protect the reliability and resilience of Target’s technology ecosystem by leading the response to significant and major technology incidents.

Pyramid Overview:

Infrastructure
The Infrastructure organization designs, delivers, and operates foundational technology platforms and services across Target, ensuring operational excellence, cost efficiency, and seamless technology experiences.

Reliability
Within Infrastructure, the Reliability organization strengthens technology resilience by embedding prevention, rapid recovery,



and continuous learning into how we build and operate technology.

Our Reliability Teams

Reliability brings together specialized teams across Response Management, Reliability Engineering (Tools & Observability), Disaster Recovery, IT Service Management (ServiceNow Platform), and Reliability Product to drive operational stability, service excellence, and continuous improvement across Target Tech.

About the Role:

As a Sr Service Manager– Major Incident Management, you will lead the end-to-end response to high-impact technology incidents affecting Target’s guests, team members, operations, and business capabilities.

You will serve as the central point of coordination during major incidents, bringing together engineering, infrastructure, product, operations, and business teams to rapidly assess impact, establish priorities, drive decisions, and restore services.

This role requires solid leadership under pressure,

📌 Sr Service Manager (Bengaluru)
🏢 Target
📍 Bengaluru