About Aspora
People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.
Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.
We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.
About the Role
This role exists to be the trusted financial partner that NRI customers actually need. Not a support agent. Not a script-reader. A person who understands the full complexity of their financial life across borders.
NRI banking is not easy. FEMA compliance, cross-border tax implications, NRO vs NRE decisions:
customers get these wrong when no one takes the time to explain them. You will. You'll build real relationships, diagnose real problems, and feed what you learn back into how the product evolves.
You'll sit at the intersection of customer experience and product thinking. What you hear every day shapes what we build next.
What You'll Do
• Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention
• Drive adoption of NRI banking products by translating regulatory complexity (FEMA, tax implications, account structures) into plain, confident guidance
• Resolve account, KYC, transaction, and documentation issues independently: first contact to confirmed resolution, no handoffs
• Identify recurring friction patterns across your customer interactions and translate them into specific product and process improvement recommendations
• Build and maintain detailed CRM records and contrib
📌 Personal Banking Manager (India)
🏢 Aspora
📍 India