Strong in production support and has a continuous improvement mindset ( focussing on automation, knowledge management, and process improvements). Would prefer to have someone with Delivery Lead/Manager exp.

Required Skills & Experience
• 7-12 years in production support in payments or financial services
• Strong Payments domain knowledge — ATM and POS transaction flow and experience in analyzing transactions Visa/Mastercard/eftpos acquiring flows, interchange, and settlement
• Robust knowledge on ISO8583 or AS2805
• Hands-on Windows Server operations (services, scheduled tasks, event logs, cmd/PowerShell scripting)
• Familiarity with monitoring tools (Splunk, SCOM, or similar) including alert creation and log analysis
• Experience with batch job orchestration (Control-M or equivalent enterprise scheduler)
• Solid SQL skills (MSSQL) — able to write and optimise queries for production investigation
• Demonstrated ability to conduct structured incident reviews — 5-whys, timeline reconstruction, blameless post-mortems
• Experience with ITIL/ITSM practices — incident, change,



and problem management (BMC Helix or ServiceNow)
• Experience with DR planning and execution for production systems
• Solid implementation knowledge in Production

Desirable
• Experience with AWS S3 in file delivery pipelines
• Familiarity with scripting for job automation
• Understanding of PCI-DSS compliance in an operational context
• SAP BODS Designer — ability to read, modify, and troubleshoot dataflows, workflows, and jobs within the BODS repository

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps bu

📌 Production Support Lead (Bengaluru)
🏢 Synechron
📍 Bengaluru