Role: Oracle Engagement Cloud (OEC) Techno-Functional Consultant
Experience: 10+ Years
Implementation Requirement: Minimum 2 End-to-End Implementations Preferred
Role Type: Hands-on Techno-Functional Consultant / Lead
Key Responsibilities
• Work as a hands-on Oracle Engagement Cloud (OEC) / Oracle CX Techno-Functional Consultant.
• Understand business requirements and translate them into Oracle CX/OEC solutions.
• Own solution design, configuration, technical customisation and integration activities.
• Configure and enhance OEC business processes, UI, workflows and application functionality.
• Develop/support integrations between OEC and surrounding enterprise applications using appropriate Oracle integration technologies.
• Participate across the complete implementation lifecycle: requirement gathering, design, configuration/development, testing, deployment and go-live.
• Troubleshoot functional and technical issues across Oracle CX/OEC.
• Work directly with business, functional and technical stakeholders.
• Provide solution guidance while remaining hands-on with delivery.
Mandatory Skills
• Oracle Engagement Cloud (OEC) / Oracle CX Cloud
• Strong Techno-Functional experience
• OEC configuration and customisation
• Oracle CX business processes
• Integrations / Web Services / REST APIs
• Groovy scripting
• Application Composer / configuration tools
• Data migration and integration experience
• Robust understanding of implementation lifecycle
• Hands-on troubleshooting and solution design