Company Description The Shalimar Hotel is an exclusive 4-star lifestyle property located in the elite enclave of South Mumbai. The hotel offers 60 bespoke rooms and themed suites that reflect distinctive cultural aesthetics, appealing to guests seeking a refined and memorable stay. Known for its personalized service and attention to detail, The Shalimar Hotel has become a preferred choice for discerning travelers. Team members join a professional, guest-focused environment that values hospitality, reliability, and excellence.
Role Description The Front Office Executive role is a full-time, on-site position based in Mumbai. The role involves managing reception duties, including welcoming guests, handling check-in and check-out processes, and responding to inquiries in person, over the phone, and via email. The Front Office Executive maintains reservation records, coordinates with other hotel departments, and ensures that lobby and front desk areas are organized and presentable. Responsibilities also include resolving guest concerns, processing payments,



and providing accurate information about hotel services and local attractions. The position requires a professional demeanor, consistent punctuality, and a focus on delivering courteous and efficient service.
Qualifications
• Candidates should possess solid Interpersonal Skills and Customer Service abilities to interact positively with guests and colleagues.
• Candidates should possess solid Communication skills, including clear spoken and written communication in English; knowledge of additional languages is an advantage.
• Candidates should possess practical Front Office and Receptionist Duties experience, including handling reservations, check-in/check-out, and basic administrative tasks.
• Candidates should possess proficiency with hotel management or reservation software and basic computer skills (MS Office, email, data entry).
• Candidates should possess qualities such as attention to detail, time management, p

📌 Front Office Executive (Mumbai)
🏢 The Shalimar Hotel
📍 Mumbai