Role Description

Presales Lead – Digital Workplace Services (DWS) Experience: 15+ Years Role Overview

• Drive solutioning, consulting, and large-scale pursuit support across modern workplace transformation engagements.
• Lead the design of compelling, AI-enabled workplace transformation solutions aligned to customer business outcomes.
• Act as a trusted advisor to enterprise clients on next-generation workplace services, operating models, and transformation roadmaps.
• Provide pursuit leadership across Sales, Delivery, Practice, and Technology teams to shape differentiated, competitive offerings.
• Operate as a senior Digital Workplace leader with broad solutioning experience and deep expertise across multiple workplace domains. Key Solution Areas
• AI-powered Workplace Transformation (Agentic AI, Generative AI, AI Copilots, Conversational AI, Intelligent Automation)
• Service Desk & Enterprise IT Support
• Field Services
• Digital Employee Experience (DEX)
• Unified Endpoint Management (UEM) and Autonomous Endpoint Management (AEM)
• Microsoft 365 & Copilot
• Windows 365,



Azure Virtual Desktop (AVD), and VDI Key Skills & Experience
• 15+ years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.
• Solid presales, solution architecture, and consulting experience with enterprise clients.
• Expertise in AI-powered Workplace Transformation, including:
• Agentic AI
• Generative AI
• AI Copilots
• Conversational AI
• Intelligent Automation
• Proficient in leveraging Generative AI tools to accelerate and optimise:
• RFP/RFI responses
• Proposal creation
• Solution documentation
• Knowledge management
• Deep domain knowledge in:
• Service Desk & Enterprise IT Support
• Field Services
• Digital Employee Experience (DEX)
• Unified Endpoint Management (UEM)
• Autonomous Endpoint Management (AEM)
• Microsoft 365 & Copilot
• Windows 365, Azure Virtual Desktop, and VDI solutions
• Experience in designing transformation roadmaps

📌 Director I (Bengaluru)
🏢 UST
📍 Bengaluru