We are hiring for one of our reputed MNC for a full-time role in India. This role is hybrid based.
About the company:
They are a global leader in functional precision medicine. Their elive™ platform is a breakthrough live-tissue technology designed to measure therapeutic responses to oncology treatments.
Cancer is a leading cause of death worldwide, with the number of patients projected to triple by 2060. Despite the significant increase in available immunotherapies and targeted therapies, only a fraction of patients respond to these treatments, while many potential responders remain ineligible for therapy due to a lack of accurate predictive biomarkers.
With a mission to address this growing challenge, they have developed an ex vivo platform that assesses how live tumor tissue responds to oncology therapies. By preserving the native tumor microenvironment from a live core needle biopsy and using an creative method to address tumor heterogeneity, their elive™ platform provides functional insights to support treatment decisions.
Essential Duties and Responsibilities
• Provide in-country support in India for diagnostic platforms, devices, and products, including training and troubleshooting across multiple sites.
• Deliver hands-on, on-site customer training and assistance with standard operating procedures (SOPs), protocols, and devices.
• Build and maintain positive customer relationships while ensuring an outstanding customer experience.
• Troubleshoot and resolve customer and partner inquiries.
• Collaborate with internal teams to develop service and support plans for new products entering new markets and territories.
• Represent the organization at relevant commercial events, including trade shows and conferences, as required in the future.
• Maintain strong working relationships with colleagues across the organization.
• Collaborate with business development, sales, marketing, and product management teams to develop