Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role provides customer service, sales, and enrollment operations in person, to process biometric/biographic information collection and payment collection. supports the Center Lead in managing end-to-end Data Quality (DQ) operations for UIDAI/Aadhaar enrolment and update packets. The role focuses on ensuring strict adherence to UIDAI guidelines, achieving quality SLAs,



managing ageing inventory, and driving team performance.

Key Missions

Key Responsibilities

• UIDAI DQ Operations Management
• Manage daily processing of Aadhaar enrolment/update packets as per UIDAI guidelines.
• Ensure adherence to TAT for packet verification and submission.
• Monitor packet allocation, queue management, and workload balancing.
• Track and transparent ageing packets within defined timelines.
• Quality & Compliance (UIDAI Standards)
• Ensure compliance with UIDAI Data Quality norms and SOPs.
• Monitor rejection rates, error codes, and implement corrective actions.
• Conduct regular audits on demographic and biometric data validation.
• Minimize penalties by maintaining quality below defined SLA thresholds.
• Team Handling
• Supervise DQ operators, verifiers, and quality analysts.
• Plan shifts, rosters, and ensure optimal resource utilization.
• Conduct refresher tr

📌 Senior Executive (Jaipur)
🏢 Idemia Public Security
📍 Jaipur