Position: SALES AND GUEST RELATIONS EXECUTIVE
Location: Qutub Institutional Area, Hauz Khas, New Delhi
Experience requirement: 1–3 years
Industry: Hospitality / Hotels / Travel & Events
Type: Full time, in office role.

ABOUT THE ROLE-
We are looking for a proactive and guest-focused Sales & Guest Relations Executive to join our team.The candidate will be responsible for managing guest interactions, understanding their requirements, creating opportunities for additional sales, and ensuring a smooth and memorable guest experience. Upselling of add-ons, experiences and services will be a key responsibility of this role, with a strong focus on identifying opportunities and driving additional revenue.

KEY RESPONSIBILITIES-

• Handle guest enquiries and follow-ups, and convert relevant opportunities into confirmed sales.
• Manage guest interactions before, during and after their stay, ensuring a smooth and personalised guest experience.
• Proactively upsell add-ons, experiences, activities, meals, décor and other services based on guest requirements and preferences.




• Coordinate and organise small-scale events and celebrations, including birthdays, anniversaries, private gatherings and other special occasions.
• Coordinate with property teams, vendors and internal stakeholders to ensure all guest and event requirements are executed smoothly.
• Visit properties/sites on a need basis for on-ground event execution and guest handling.
• Proactively identify opportunities to enhance the guest experience while ensuring all commitments made to guests are followed through.
• Maintain records of guest enquiries, event requirements, follow-ups and upselling opportunities, and share relevant updates with the team.

WHAT WE'RE LOOKING FOR-
• Prior experience in the hospitality sector is mandatory.
• Prior experience in upselling products, services, experiences or add-ons is mandatory.
• Experience in organizing or coordinating events.
• 1–3 years of relevant experience in hospitali

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