Position: Associate Manager – Client Relation
Job Location: Pune, India
Work Mode- Hybrid
Shift Time: 5:00 PM-2:00 AM, 6:00 PM-3:00 AM
Our journey
Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com.
The Value We Deliver
SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses.
Role Overview/Your Impact
We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to oversee and enhance customer relationships while ensuring a seamless customer experience. This role is critical in driving customer success, ensuring operational excellence, and fostering long-term partnerships that contribute to the organization’s growth objectives.
The ideal candidate will proactively manage risks, improve customer satisfaction, align customer expectations, and maintain effective communication with clients and internal teams. This role requires solid analytical, communication, and problem-solving skills to drive customer success and business growth.
Key Responsibilities
• Risk Management
• Provide timely updates on business rules to ensure compliance and operational efficiency.
• Monitor escalation trends for all managed services functions and volume patterns for delivery te
📌 Associate Manager-Client Relations (Pune)
🏢 Sakon
📍 Pune