We are seeking a detail-oriented and proactive Credit Officer responsible for managing the delivery of day-to-day activities within the Order to Cash (O2C) function/process, (for e.g., AR Ageing Review, Collections, Dispute Management, Customer Handling & Interaction,) at our Shared Services Centre in Chennai. The ideal candidate will have hands-on experience in Credit & AR operations, and the ability to collaborate with cross-functional teams to ensure timely collections and accurate financial reporting.

Key responsibilities for the Credit Officer will include:
Managing credit and receivable accounts to contribute to the organization’s overall financial stability and profitability by minimizing credit risk and improving collection efficiency

Service Delivery - Collections
• Collection of overdue accounts
• Proactively contact customers (including by email, phone or customer portal) regarding past‑due invoices to secure payment and resolve collection issues
• Build relationships with assigned customers to perform effective collections
• Prepare mail merge for weekly dunning process




• Execute weekly stop supply process
• Monitor daily banking for accounts that are on stop supply
• Escalate overdue accounts to collections agencies or legal action when required

Service Delivery - Reporting
• AR Ageing Review & Reporting
• Provide weekly and monthly commentary on overdue accounts
• Maintain collection notes and activity logs in AR system
• Account reconciliations & monthly excel statements for specific customers
• Weekly Metcash uploads

Provide month end reporting as required, e.g reason codes
Service Delivery – Dispute Management/Customer Queries
• Dispute Management
• Investigate short payments and validate deductions
• Coordinate with the sales team for resolution and issuance of credit notes
• Coordinate with Resolve team for resolution on POD and delivery queries

• Customer Queries

Address and resolve customer queries related to invoices, payments, and accoun

📌 Credit Officer (Chennai)
🏢 lactalis india
📍 Chennai