Job Description: Customer Success Executive – Client Engagement & GrowthJob Title: Customer Success Executive
Company: Mudita
Location: Bangur Nagar, Goregaon West, Mumbai
Employment Type: Full time
Work Mode: Work From Office (On-Site)
Experience Required: 2–4 Years
Joining: Immediate joiners preferred
Preferred Background: Customer Success, Client Relationship Management, Account Management, EdTech, Online Coaching, Customer Engagement, Customer Retention, or Learning Program Management.

About MuditaMudita is a growing education and transformation company offering outcome-driven learning programs across AI trading, digital finance, investing, business automation, leadership, e-commerce, and consulting.

About the RoleWe are looking for a proactive and people-oriented Customer Success Executive who can take ownership of our clients' experience after enrollment and help them make the most of their learning journey.
This is not a traditional customer support role.
You will be responsible for client onboarding, relationship management, progress tracking, engagement, accountability,



retention, and identifying opportunities for referrals and program upgrades.
You will work closely with clients, coaches, speakers, and internal teams to ensure smooth program experiences and help clients achieve meaningful results.
You will also play an important role in identifying client success stories, collecting testimonials, strengthening Mudita's brand reputation, and supporting business growth through excellent client relationships.
Key Responsibilities1. Client Onboarding & Relationship Management• Conduct onboarding calls with newly enrolled clients.
• Explain program structures, learning roadmaps, schedules, assignments, recordings, support systems, and key milestones.
• Understand each client's goals, expectations, challenges, and reasons for joining.
• Act as the primary point of contact for assigned clients.
• Build strong, professional, and long-term relationships with clie

📌 Customer Success Executive – Client Engagement (Mumbai)
🏢 Mudita
📍 Mumbai