Pay: ₹500,000.00 - ₹700,000.00 per year
Job description:
• Night Shift
• Location: Mumbai (Mulund Office at least 3 times a week + WFH remaining days)
• Weekend availability required
• CTC: ₹5–8 LPA (based on experience and fit)
About Ruvimo
Ruvimo is a world's fastest-growing online 1:1 tutoring company serving K–12 families in the United States.
We work with middle and lower-middle income US households who expect clear progress, strong communication, and reliability — and we typically get only 2–4 weeks to prove value.
Our model works when tutor quality, execution, and client experience are handled tightly. This role sits at the center of making that happen every day.
About the Role
This is a high-ownership individual contributor role at the center of our US tutoring operations.
You will own the day-to-day client experience for US families: resolving live issues, ensuring tutors show up and perform, managing renewals, and preventing avoidable churn.
When something breaks for a parent, tutor, or student during US class hours, you are the person who fixes it.
This is not a coordination or reporting role. It is a real-time execution role in a fast-moving, early-stage company.
Work Setup (Non-Negotiable)
• Night shift aligned to US time zones
• At least2 days/week from Mulund office
• Candidates may live anywhere in the Mumbai Metropolitan Region
• Must be available on weekends and occasionally during daytime hours for urgent issues
If you need fixed hours or predictable weekends, this role will not work for you.
What You Will Own1. Client Experience & Issue Resolution
• Act as the primary point of contact for parent and tutor issues during live classes
• Resolve scheduling failures, tutor no-shows, tech issues, and class disruptions
• Handle escalations calmly and clearly, especially with US parents
• Ensure issues are resolved rapid, not just acknowledged
Parents should feel confident and informed, even when things go wrong.
2. Tutor Reliability & Quality Monitor