About The Role

We are a premium 27-bedded mental health hospital that blends the best of clinical care with a luxury hospitality experience. Our mission is to create an environment where patients, families, and visitors feel protected, cared for, and valued at every step.

The Assistant Hospital Operations Manager will be responsible for the smooth, efficient, safe, and client-centric operation of all non-clinical hospital services.

The role will drive client experience, hospitality standards, operational efficiency, service quality, vendor performance, billing/collections coordination, and after-hours administrative support.

The incumbent will act as a key link between clients and families, clinical teams, administration, finance, support services, vendors, and management, ensuring issues are proactively identified, resolved, and closed.

Experience in mental healthcare, premium healthcare, wellness, hospitality, or residential care is preferred.

Key Responsibilities

• Client Relations Experience
• Manage the overall client experience and service standards.
• Conduct client rounds,



gather feedback, manage complaints, and ensure timely resolution.
• Coordinate with relevant departments for service recovery and closure of client concerns
• Escalate all clinical, behavioral, safety, or medical concerns immediately to the appropriate clinical authority.
• Maintenance of Soft Furnishing, Library Client spaces
• Ensure smooth day-to-day functioning of front office and non-clinical operations.
• Coordinate admissions, room readiness, transfers, discharge-related administrative requirements, appointments, and client requests.
• Ensure effective coordination between clinical, administrative, hospitality, finance, security, and support teams.
• Monitor service standards, SOP compliance, documentation, and operational readiness.
• Hospital Front Office Operations
• Ensure smooth day-to-day functioning of front office and non-clinical operations.
• Coordinate admissions, room

📌 Assistant Manager, Hospital Operations (Bengaluru)
🏢 Amaha
📍 Bengaluru