JOB DESCRIPTION
Senior Process Manager - Operational Risk & Audit Quality

Location - Mumbai / Pune

Function: Operational Risk & Quality Assurance | Reporting: Audit Quality Head

Role Summary
Own the end-to-end delivery and quality of assigned Class 1 audits across BFSI client engagements. Lead risk-based scoping, control testing, evidence review, finding articulation, stakeholder readouts, and remediation tracking while strengthening audit discipline, preventive controls, and team capability.
Key Responsibilities
• Plan and execute risk-based audits covering process governance, transaction accuracy, SOP/SLA adherence, regulatory and client requirements, and key operational controls.
• Lead walkthroughs, risk and control assessments, sample testing, data analysis, and evidence validation; maintain complete, traceable, and defensible working papers.
• Review audit files and deliverables for accuracy, completeness, consistency, evidence sufficiency, and appropriate application of audit methodology and risk ratings.
• Draft transparent findings covering condition, criteria,



root cause, risk/impact, recommendation, owner, timeline, and closure evidence; identify repeat or systemic issues.
• Conduct insightful readout sessions with Operations, Risk/Compliance, and client stakeholders; manage challenge constructively while preserving audit independence.
• Facilitate RCA using 5 Whys, Fishbone, FMEA, Pareto, or control mapping: challenge corrective and preventive actions for sustainability and proportionality.
• Track findings to closure, validate implementation evidence and effectiveness, and escalate overdue, high-risk, repeated, or inadequately remediated actions.
• Maintain audit dashboards and governance reporting covering plan versus completion, ratings, themes, action aging, repeat findings, and decisions required.
• Calibrate review quality, and improve checklists, test scripts, sampling, analytics, and audit automation.

Qualifications and Experience
• Bachelor’s degr

📌 Senior Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai