Join Verdantas – A Top #ENR 73 Firm,

We at Verdantas, seeking for a Service Configuration Manager (CMDB) & ITOM Lead to lead ServiceNow CMDB and ITOM initiatives, driving configuration governance, data quality, Discovery, Service Mapping, Event Management, operational visibility, and service reliability across the enterprise.

Key Responsibilities:
CMDB Governance & Configuration Management
• Own the CMDB strategy, roadmap, and operating model aligned with ITIL Configuration Management practices
• Define and enforce CMDB policies, standards, class models, naming conventions, and lifecycle processes
• Establish and enforce a CI ownership and accountability model, including defined data stewards, escalation paths, and enforcement of accountability for maintaining data quality
• Establish data quality controls, KPIs, and continuous improvement mechanisms
• Ensure CMDB accuracy, completeness, and compliance across on‑prem, cloud, and hybrid environments
• Act as the CMDB product owner, balancing technical requirements and business priorities

ITOM – Discovery, Service Mapping,



and Event Management
• Lead ServiceNow Discovery and Service Mapping design, implementation, and ongoing optimization
• Define discovery schedules, credentials, patterns, and scopes across infrastructure, cloud, and platforms
• Ensure reliable population of CIs and relationships into the CMDB
• Partner with application and infrastructure teams to map critical business services end‑to‑end
• Lead the design, implementation, and governance of ITOM Event Management capabilities, including integrating alerts from monitoring tools, reducing noise through correlation, and improving incident detection and response
• Improve operational visibility by reducing monitoring gaps and ensuring accurate service dependency mapping

Service Enablement & Process Integration
• Enable downstream ServiceNow processes (Incident, Change, Problem, Asset, SecOps, and ITOM including Event Management and Health) through rel

📌 Service Configuration Manager (Pune)
🏢 Verdantas
📍 Pune