Key Responsibilities
• Translate business requirements into functional solution designs, applying Salesforce and industry best practices
• Provide expert guidance on Sales operations/CRM features, capabilities, and how business processes connect across systems
• Design solutions that align with business needs and translate them into functional requirements for the development team
• Analyse current business workflows and systems to identify areas for improvement and automation
• Lead requirements-gathering workshops and produce business process maps, user stories, and functional specifications for the development team to build against
• Partner with developers to validate that delivered solutions meet the functional intent and business requirement
• Troubleshoot complex issues from a functional/business-process perspective, working with the development team on root cause and resolution
• Stay current on managed application features, Salesforce platform releases, and industry trends relevant to sales operations
• Lead change management activities, including UAT planning,



training, and adoption support, through to go-live
• Conduct periodic process and application health checks and provide recommendations for optimization
• Provide post-implementation functional support, triaging and resolving process-related issues
• Create detailed solution design documentation, including process flows, data models, and system/data touchpoints at the functional level

Product Owner Responsibilities (TaskRay)
• Own and prioritize the TaskRay product backlog, balancing business value, urgency, and dependencies
• Translate functional requirements for TaskRay (templates, resource planner, automations, project workflows) into well-formed user stories and acceptance criteria for the development team
• Act as the primary point of contact between business stakeholders and the development team on TaskRay scope, priority, and trade-off decisions
• Participate in and help facilitate Agile cere

📌 SalesForce TaskRay Developer (India)
🏢 DevRabbit IT Solutions
📍 India