BathStory is a current-age, design-first bathroom brand on a mission to transform how India shops for and experiences its bathroom products. We bring together thoughtful design, quality products, accessible pricing and dependable service. From shower partitions and drains to smart LED mirrors and other bathroom essentials, we're building a one-stop bathroom brand for the modern Indian homeowner.
About the role:
We're looking for a proactive, customer-focused Pre-Sales Executive to be the first point of contact for customers interested in our shower partitions category. You'll play an important role in converting customer enquiries into qualified site visits by understanding their requirements, building trust and guiding them towards the next step in their bathroom upgrade journey.
This role is ideal for someone who enjoys speaking to people, communicates confidently, is organised and knows how to turn a conversation into action.
What you'll do:
1. Engage & Qualify Customer Leads
• Connect promptly with customers who enquire about BathStory through our website, ads and other channels.
• Understand their bathroom requirements, renovation stage, budget and purchase timelines.
• Explain BathStory's products, services and site-visit process in a clear, engaging manner.
• Identify high-intent leads and guide them towards booking a site visit.
2. Drive Site-Visit Bookings & Conversions
• Convert qualified enquiries into confirmed site-visit appointments.
• Coordinate with Site Visit Agents to schedule appointments based on customer preferences, location and team availability.
• Send confirmations and reminders through calls and WhatsApp to ensure customers are prepared for their visits.
• Proactively manage rescheduling and cancellations to maximise completed site visits.
3. Follow Up & Nurture Leads
• Consistently follow up with customers who are undecided, unavailable or yet to schedule a visit.
• Handle common customer questions and objections around pricing, timeline